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Customer Service Agent - Swansea

Full Time
Job Sector:
Administration / Office Work, Customer Service, Sales, Contact Centre
South Wales
Bridgend, Cardiff, Merthyr Tydfil, Swansea
Salary description:
£17, 100.00 to £19, 000.00 /year
Start Date:
Quick Quote Life Limited
Job Ref:

Customer Service Agent

Job Type: Full-time

Salary: £17,100.00 to £19,000.00 /year

Company Profile

Quick Quote Life Limited was established in September 2010 to offer Life Insurance and other related protection products to clients. 

Quick Quote Life has grown to become one of the largest independent protection brokerages in the South Wales area.

Contracted Hrs:

40 per week Full Time, 16-24 per week Part Time (Mon – Fri only, No Bank Holidays)

Role Description:

As Customer Service Call Centre Agent’s you will be required to resolve customer queries within an existing customer base of Unite the Union, this will be predominately be an Outbound role, however there will be some elements of Inbound necessary. There is a requirement to demonstrate a sales within Service approach, focusing on the customer needs and requirements.

You will work in a busy and challenging Call Centre who maintain a high level of service to all our customers, ensuring we adhere to a soft approach to introduce new products and services that are available.

We will require an individual who has experience within a Customer Service environment, has the ability to adhere to company script guidelines and KPI targets and is confident within sales.

Specifications Required:

  • Customer service experience is essential
  • Call Centre experience preferred (however, full training provided)
  • Confident Communicating with customers and colleagues in a professional manner
  • Handling objections creating a positive outcome
  • Ambitious / Enthusiastic / Motivated to achieve and exceed Targets
  • Excellent Time Keeping
  • Positive / can do attitude

In Return we offer:

  • Competitive Salary
  • Daily / Weekly / Monthly Incentives
  • Full and Ongoing Training provided
  • Career Development
  • Employee Of the Month Recognition Awards
  • Christmas Shut Down
  • Free on-site parking
  • EOM bonus parking space

If interested in what we have to offer, please apply online now via the button below!

Company Description

Quick Quote Life Limited are a well established, FSA regulated Insurance Broker.

We are an established, successful and growing employer and we are looking for experienced Life Insurance Consultants to provide an effective and efficient service to customers, ensuring that they receive the best advice possible, in line with company and FSA policies and procedures.

Closing Date:

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