Company Description
We are a forward thinking, progressive company that are constantly growing. We provide businesses with a range of data cleansing, tracing and identity verification services. Our products are continually evolving, and that’s where you can help.
As a Customer Services Administrator, you’ll be an important member of our expanding team. You’ll enjoy working in a friendly environment, and benefit from our investment in staff. Do your skills meet our requirements?
Main Responsibilities
- To process orders on Tracesmart, Eroll and UK Certificates ensuring that quoted delivery times are met.
- To process orders on LRS and ensure that SLA’s are adhered to.
- To process orders on Peopletracer.
- To provide customer services over the telephone, live chat and email.
- To forward calls to other members of staff and in their absence take and pass on messages.
- To conduct birth, death and marriage searches via web based databases.
- To prepare the post, including processing of recorded mail, special delivery and international delivery.
- To take orders and credit card payments over the telephone.
- To perform general administration assistance to other teams as required by your immediate supervisor.
- To identify and intercept potential fraudulent transactions and subscriptions, as and when required by your immediate Supervisor.
- To process and approve of online transactions and subscriptions.
- To carry out any general day-to-day duties as and when required to ensure the smooth operation of the Company.
- To deal with data removal requests and enquiries.
- To comply with the Company’s information security policy and the Company’s ISMS at all times.
Skills and Experiences
Benefits
- Salary: £14,000 - £15,000 depending on experience
- 22 days paid annual leave plus an additional day for each year’s service capped to a maximum of 28 days plus 8 bank holidays
- Annual full attendance bonus
- Private Medical Insurance
- Stakeholder Pension
- Group Life Cover
Hours of Work
Hours: 37.5 per week Mon-Fri 9.00am - 5.00pm
Lunch Breaks: 30 minutes flexible
Closing Date: 10th February 2012
To apply for this position please download and complete an “Application Form” and submit by email to: sarah.lawrence@tracesmart.co.uk
All our positions are subject to successful completion of Employee Security Screening checks in line with BS7858
Tracesmart Ltd would like to thank you for applying for this vacancy. However, due to the amount of applications we receive it is impossible to reply to them all. If you do not hear anything within 4 weeks of applying you will not have been shortlisted.
NO AGENCIES PLEASE
Company Description
To find out more about the Company please visit our website at www.tracesmartcorporate.co.uk
