An opportunity has arisen for a German Speaking Helpdesk Advisor. The successful candidate should ideally be a native German. Hours of work are 7.45am - 5.00pm - 42.5 hours per week.
Good levels of oral and written English is also essential. The appointment is within an Electronic Manufacturers based in Cardiff. This is a temporary ongoing post with a pay rate of 9.00 per hour
ROLE OBJECTIVE
Working as part of a fast paced European Helpdesk offering excellent customer service and first level support to customers.
KEY RESPONSIBILITIES
Ensure customer calls and Emails are dealt with in an effective professional manner:
Log all incoming calls, incidents and queries accurately onto a database system ensuring sufficient information is recorded:
Provide point of contact for customer updates:
Proactively act on data provided to enhance customer satisfaction:
liaise with logistics companies to arrange collections, deliveries and the resolution of problems:
Liaise with CS staff in Europe:
Use good reporting skills to produce statistical information on management and control of faults:
To contribute towards achieving the KPI targets for the helpdesk team:
Liaise with internal departments to ensure an outstanding level of customer service
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Ability to work well under pressure within a high volume environment:
A positive, enthusiastic and assertive approach:
Excellent telephone manner and customer care focus:
Planning - the ability to make decisions in response to need:
Quality - sets themselves high standards and be committed to their achievement:
Initiative - take the initiative in most situations and use their manager as a facilitator for sounding and suggesting new initiatives:
Flexible approach and enthusiastic dedicated team player:
Good listener:
Must be fluent in written and oral German and English, additional European languages would be advantageous.
Compute literate
Experience in a similar fast paced, target driven service centre environment.
Company Description
Acorn Recruitment & Training is a market leader in providing opportunities in all areas of employment, whether it be permanent, temporary or professional work.
Acorn Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
