French Speaking Claims Handler
Newport
£18,000 - £20,000
Are you a fluent French speaker looking to utilise your language skills within a developing and thriving organisation? Are you an excellent communicator with first class interpersonal skills and the ability to communicate well at all levels?
If so then we may have the ideal position for you!
Office Angels are looking to recruit a Customer Service Claims Adviser for a new and exciting division with employment to commence in January '12. You will be required to build and maintain external relationships with Customers, Insurance Brokers, Suppliers and Loss Adjusters.
Your duties will include;
• Answering customer service queries and record insurance information from customers, insurance brokers and insurance companies
• Managing incoming call volumes/enquiries within agreed time scales as set out within the “Best Practice” document
• Ensuring that all information provided is verified and recorded accurately within the “Blue-chip” system
• Dealing with all correspondence within agreed time scales ensuring that our client’s insurance criteria is met
• Supporting clients and customers by adopting a professional manner at all times when undertaking any form of communication
• Ensuring that the diary system is fully up to date at all times with the case information so that any member of the team can review a case at any time
• Supporting fellow team members to ensure that business as usual is maintained
• Obtaining an appropriate statements according to the value and type of loss from the parties reporting the claim
• Investigating and gathering all necessary documentation/evidence required to verify the loss
• Evaluating coverage in place
• Estimating amount of loss or damage and set reserve: revise as needed throughout the investigation
• Entering information into the claims system after obtaining pertinent facts regarding the loss
• Notifying insurer of claims outside the delegated limit of authority
• Proactively chasing outstanding information/documents in accordance with agreed standards
• Notifying customers of any delays with their claims
• Notifying insurers immediately of any claim with questionable coverage, for their evaluation
• Arranging for damaged equipment to be inspected and cause of loss ascertained
• Arranging for repair or replacement of the equipment with an approved supplier
• Reviewing all documents and facts to determine the type of settlement
• Instructing an outside adjuster if the claim is over the limit of authority
• Ensure that complaints are handled in accordance with FSA and insurers guidelines
• Preparing and issuing payments
If you are looking for a varied role with a forward thinking and developing company then this could be the perfect role for you! Apply and upload your CV now to be immediately considered for interview!
Office Angels are an equal opportunities employer and a recruitment consultancy.
Company Description
Office Angels consultants pride themselves on providing clients and candidates with a level of service that goes beyond traditional recruitment practices.
We’ve been successfully sourcing talented, hardworking secretarial and office support staff since 1986, making us the UK’s leading recruitment consultancy in this sector. By developing long-term relationships with our clients, we make sure we fully understand your business so that we can identify the best candidates with the right skills for your team. From a network of 80 offices our dedicated consultants are currently supporting clients across a wide range of sectors throughout the UK and Ireland with innovative recruitment and training solutions. Our motivation is inspiring people to achieve success. We’re currently ranked fourth in the Sunday Times ‘100 Best Companies to Work for’, so we like to think we know a thing or two about keeping employees happy.
Office Angels are a Recruitment Agency and an Equal Opportunities Employer. Office Angels is acting as an Employment Agency in relation to this vacancy.
